At BLR we believe it is essential for you to be able to speak to a voice on the other end of a phone rather than a recorded message.
In order to achieve this, BLR formed a Customer Services team at the beginning of 2009 who will be the first point of contact for any leaseholder who calls the BLR offices.
The Customer Services team act as much more than an answering service though, and can field queries and offer advice on a wide range of property management areas. This means that on the rare occasions when your Property Manager is unavailable to field your call, there will always be a friendly voice at the end of the phone to offer assistance and give you what you need.
The Customer Service team has been one of the great successes of BLR in recent years and has helped us to provide a much higher level of responsiveness to everyday calls. The success of the department has enabled BLR to invest in a new phone system that utilises all our internal databases and will help the Customer Service team to provide an even higher level of service to all our clients.
We like to think we are unique with the way our Customer Service team functions and would be delighted to demonstrate this to you if you choose to have your property managed by BLR.
