Complaint Procedure

If you ever find that you have been let down by the service of BLR

Put any problems you have experience in as much detail as possible

Send this either via email to info@basicland.co.uk, or by post to the Customer Service Department, BLR Property Management, Hyde House, The Hyde, London NW9 6LH

We will respond to your correspondence to confirm that we have received it within 48 hours of receipt.

One of BLR's directors will then oversee a thorough investigation into all issues within your letter and provide a full response to all points raised within 14 days of the receipt of your original correspondence

If you have further comments to make in response, we will be happy to deal with these in the same respect until all of your concerns have been met.

BLR Property Management is a member of the Ombudsman Services: Property.
Their contact details are as follows:

Ombudsman Services: Property, PO Box 1021, Warrington, WA4 9FE

Phone: 0330 440 1634
Fax: 0330 440 1635
Textphone: 0330 440 1600