If you ever find that you have been let down by the service of BLR
Put any problems you have experienced in as much detail as possible
Send this either via email to
customerservice@basicland.co.uk, or by post to the Customer Service Department, BLR Property Management, Hyde House, The Hyde, London NW9 6LH
We will respond to your correspondence to confirm that we have received it within 48 hours of receipt.
One of BLR’s directors will then oversee a thorough investigation into all issues within your letter and provide a full response to all points raised within 14 days of the receipt of your original correspondence
If you have further comments to make in response, we will be happy to deal with these in the same respect until all of your concerns have been met.
It is a condition of ARMA membership that we offer access to an Ombudsman scheme if a despute is not resolver within 8 weeks from your receipt of our complaints procedure. BLR Property Management is a member of the Ombudsman Services: Property and contact details are as follows:
Ombudsman Services: Property, PO Box 1021, Warrington, WA4 9FE
Tel. 0330 440 1634 or 01925 530270 Fax: 03304401635 or 01925 530271
Textphone: 0330 440 1600 or 01925 430886
Email: enquiries@os-property.org Website: www.os-property.org
