BLR aim to provide friendly, effective and stress free Property Management to Freeholders, Leaseholders and Developers alike.
We provide you with the perfect balance between small company, personal service, and larger company efficiencies and innovation.
Managing blocks of flats, whether it be on behalf of the owners, or on behalf of Freeholders is an industry that has not had a lot of focus, especially in today’s society where everything seems to be under the microscope.
Mr S
NW6
“I just wanted to call and say a huge thank you. I was absolutely delighted with the prompt work of your staff”
There has been a large amount of legislation brought in over the past 25 years which has led to more control on bad service to properties.
However, you will so often find that despite this, the vast majority of block management companies available will still do the ‘bare minimum’ in terms of providing what is needed to Freeholders, Leaseholders, Directors and residents alike.
At BLR we are constantly focussed on challenging this stereotype and proving that flat owners can benefit from good, honest and accessible services that are synonymous with smaller companies, but without sacrificing the experience, knowledge and efficiency that larger companies offer.
We aim to provide you with the spectrum and quality of service that your Property deserves.
Service Standards
We endeavour to meet the following service standards in all situations, but in any case, standards should be met in 85% of cases
- Respond to all phone calls, phone messages or emails within 24 hours. Most calls will be answered same day if received prior to 3pm.
- Respond to all other written communications (Letters) within 5 working days of receipt.
- Where further investigation, information gathering, or 3rd parties are being relied on for a full response/resolution, we will keep you updated with a deadline for any next steps/answer etc. If the deadline arrives and must be extended for any reason, we will keep you fully informed every step of the way
- We aim to help you find a solution to any problem you encounter with efficiency, honesty and candour.
- If we cannot help directly, we will always give best advice or direct you to someone who can help, whether that be another BLR staff member, one of our sister companies, or an external 3rd party.
- We aim to be your one stop property shop
